Comments on: Which Metrics Equal Happy Users? http://www.slicedbreaddesign.com/blog/index.php/2009/12/which-metrics-equal-happy-users/ an experience design blog Mon, 16 May 2011 06:16:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Beyond Staggered Sprints: How TheLadders.com Integrated UX into Agile | LeanStartups.com http://www.slicedbreaddesign.com/blog/index.php/2009/12/which-metrics-equal-happy-users/comment-page-1/#comment-9884 Beyond Staggered Sprints: How TheLadders.com Integrated UX into Agile | LeanStartups.com Mon, 16 May 2011 06:16:55 +0000 http://www.slicedbreaddesign.com/blog/?p=861#comment-9884 [...] article was originally published by Laura Klein on Sliced Bread Design and was republished with permission. ← Prev blog comments powered by Disqus [...] [...] article was originally published by Laura Klein on Sliced Bread Design and was republished with permission. ← Prev blog comments powered by Disqus [...]

]]> By: Which Metrics Equal Happy Users? | LeanStartups.com http://www.slicedbreaddesign.com/blog/index.php/2009/12/which-metrics-equal-happy-users/comment-page-1/#comment-9874 Which Metrics Equal Happy Users? | LeanStartups.com Mon, 16 May 2011 05:43:07 +0000 http://www.slicedbreaddesign.com/blog/?p=861#comment-9874 [...] article was originally published by Laura Klein on Sliced Bread Design and was republished with permission. ← Prev Next → blog comments powered by [...] [...] article was originally published by Laura Klein on Sliced Bread Design and was republished with permission. ← Prev Next → blog comments powered by [...]

]]> By: Metrics Driven Design | LeanStartups.com http://www.slicedbreaddesign.com/blog/index.php/2009/12/which-metrics-equal-happy-users/comment-page-1/#comment-9826 Metrics Driven Design | LeanStartups.com Mon, 16 May 2011 00:07:17 +0000 http://www.slicedbreaddesign.com/blog/?p=861#comment-9826 [...] What Metrics equal Happy Users? – An insightful post by Laura Klein on what different engagement metrics mean to your business. [...] [...] What Metrics equal Happy Users? – An insightful post by Laura Klein on what different engagement metrics mean to your business. [...]

]]> By: Laura Klein http://www.slicedbreaddesign.com/blog/index.php/2009/12/which-metrics-equal-happy-users/comment-page-1/#comment-1793 Laura Klein Fri, 04 Dec 2009 04:03:36 +0000 http://www.slicedbreaddesign.com/blog/?p=861#comment-1793 Very true, Nivi. I like the "returns" metric a lot for many products. I can think of a couple where it wouldn't work as well. For example, an ecommerce site that sells physical products. I might really like the book I bought and not want to return it, but I might hate the process I had to go through to purchase it. Also, for inexpensive items or micro-transactions or even for physical things that are tough to ship back, it might not be worth it to me to go to the trouble of returning the item. But, in general, I'd say you're spot on. Lower returns are a great indicator of happy customers. Repeat purchases (and renewing subscriptions) should probably also be on there for similar reasons. Very true, Nivi. I like the “returns” metric a lot for many products. I can think of a couple where it wouldn’t work as well. For example, an ecommerce site that sells physical products. I might really like the book I bought and not want to return it, but I might hate the process I had to go through to purchase it. Also, for inexpensive items or micro-transactions or even for physical things that are tough to ship back, it might not be worth it to me to go to the trouble of returning the item.

But, in general, I’d say you’re spot on. Lower returns are a great indicator of happy customers. Repeat purchases (and renewing subscriptions) should probably also be on there for similar reasons.

]]> By: Nivi http://www.slicedbreaddesign.com/blog/index.php/2009/12/which-metrics-equal-happy-users/comment-page-1/#comment-1792 Nivi Fri, 04 Dec 2009 02:02:40 +0000 http://www.slicedbreaddesign.com/blog/?p=861#comment-1792 A metric to add to the list: returns. For example, I offer money-back guarantees on all the products on Venture Hacks. Only one person has ever asked for their money back. A metric to add to the list: returns. For example, I offer money-back guarantees on all the products on Venture Hacks. Only one person has ever asked for their money back.

]]> By: uberVU - social comments http://www.slicedbreaddesign.com/blog/index.php/2009/12/which-metrics-equal-happy-users/comment-page-1/#comment-1786 uberVU - social comments Thu, 03 Dec 2009 21:26:09 +0000 http://www.slicedbreaddesign.com/blog/?p=861#comment-1786 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by lauraklein: New #UX Blog Post: Which Metrics Equal Happy Users? http://bit.ly/8KlHZO #measure #metrics #abtests... Social comments and analytics for this post…

This post was mentioned on Twitter by lauraklein: New #UX Blog Post: Which Metrics Equal Happy Users? http://bit.ly/8KlHZO #measure #metrics #abtests…

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